Frequently Asked Questions
We are a small team and we are trying to focus our resources on our clients and the artists we represent. Thank you for checking here first if you have any non-sales related questions. We appreciate it! The FAQ section is new and a work in progress. If you don't find the answer you are looking for, please don't hesitate to get in touch with the form below and we will get back to you as soon as we can.
I HAVE A QUESTION
If you are an existing customer/client or you are considering working with us, please give us a call and we gladly answer all of your questions at once.
Please call (760) 346-4243 option 0.
If you are an artist seeking representation, please visit SUBMISSIONS.
If you cannot find an answer to your question on this page, please let us know how we can help and we will get back to you asap.
Visiting the gallery
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Do I have to make an appointment?
Appointments to visit the gallery are not required. We are open during season Monday through Friday from 11 to 5. Summer hours may vary; please check the website www.hohmann.art/visit
We recommend that you call ahead if you want to see a specific item so we can prepare it for viewing. If you would like a tour through the gallery, if you have a project, have questions, or would like to speak with Christian or David it is a good idea to call ahead to make sure we are not busy with other clients.
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Visiting the Palm Desert gallery
Our Palm Desert gallery at 44651 Village Court is open Monday through Friday from 11 - 5 and weekends by appointment.
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Visiting the Palm Springs gallery
Our Palm Springs gallery at 100 W Tahquitz Canyon Drive (#110) is currently only open during events. To sign up for event invitations, please visit www.hohmann.art/ps
Buying from Hohmann
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What is available to buy?
We do not display live inventory on our web site as it changes often. What you see are examples of the artist's work that may already be sold. If you are interested in a specific artist, you can fill out the form on the artist's website and we will send you a list of works that are currently available. If you are an existing client or if you have a project you are working on, we can provide you with a temporary password to access our live inventory.
If you are an existing client, please call or email us for access information. If you are not a client yet, please visit one of our showrooms or set up a call for a brief introduction to our live inventory system.
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Do you reserve an artwork?
Unfortunately, it is not realistic to call you first if we have a client who is ready to move forward with a purchase. So, as a general rule, we do not reserve or hold items, specifically during opening receptions or art fairs. Please note that a quote for an artwork alone does not automatically constitute a hold on the item.
You can purchase any item on approval, meaning we will ship/deliver, and if you are not satisfied, you can return it for a full refund within a certain timeframe.
Once you purchase an item, it is on hold for you. If we don't receive payment for your purchase within 5 business days, we may offer it again to other clients.
ONLINE PURCHASES ONLY
If you are considering a work of art, we will check that it is indeed available, get a quote for shipping and time frames for packing, shipping, or local delivery, and during this process, we will hold the item so no one else can purchase it. This is usually 48 hours and applies to online purchases only.
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How can I see it?
If you are local, we would be happy to prepare any item for viewing by appointment in our Village Court gallery. We ship almost every work of art on approval.
If you would like to get a better understanding of the work of art before we ship it, we can also take better pictures and videos.
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When do I pay?
Payment in full is required before shipping. A 10% down payment is required to reserve an item. A 50% down payment is required to start a commission or to receive a limited edition work that needs to be cast or produced.
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Live inventory
Coming soon
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Down Payments
We charge down payments to hold items or to start production on certain limited edition items or commissions. All down payments will convert to credit if you don't exercise your purchase and depending on the nature of the down payment you can use it for any current or future inventory of the same artist or if specifically agreed in writing, for any inventory in the gallery.
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Pay by Credit Card
We accept all major credit cards with a 3% surcharge. If you want to pay in person, we accept credit cards in our main gallery in Palm Desert. We do not accept credit cards in person at our showroom in Palm Springs. Once we issue the invoice, you can request to pay by credit card, and we will send you a secure link from our credit card provider that allows you to pay online.
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Commissions
A 50% down payment is required to start a commission art work. The down payment is not refundable, but if the commission does not fulfill the desired parameters, we will issue a credit for the full amount.
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Return and refund policy
All of our standard purchases are covered by our premier return and refund policy, which means that you can return the work of art within 10 days of receipt for a full refund (minus the return shipping cost) for any reason.
Acquisitions that were discounted for any reason can be returned free of charge if damaged within 3 days of receipt for a full refund
10 % down payments for reservations are not refundable but can be used as credit for anything in the gallery.
50% down payments for commissions or production of limited edition items are not refundable and can be used for any work by the same artist.
Selling through Hohmann
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Art Submissions
All artist submissions have to be placed through our website www.hohmann.art/submissionWe receive several hundred submissions every year and to avoid interruption of our working day, we kindly ask that you do not visit or phone the gallery to submit or pitch your work. Thank you!
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Consignment Re-sale
Email News
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I unsubscribed by mistake
Unfortunately, we can not sign you back up for our newsletter or invitations, but you can easily do it yourself.
Please visit www.hohmann.art/resubscribe and follow the steps. Usually, when clients unsubscribe, we also remove them from our invitation list. If you would like to receive invitations again, please give us a quick call and we can fix that for you.
Artist/Opening Receptions
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How do I sign up for invitations?
You can sign up for invitations for our Palm Springs showroom here: www.hohmann.art/ps
Events at our Palm Desert gallery are by invitation only. You cannot sign up for invitations online, but you can do so in person when visiting the gallery. You can sign up for our newsletter (www.hohmann.art/news) to always be informed about new shows in both galleries.
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I'm not getting invitations anymore
There are only three reasons that we would no longer send you invitations.
- our mail to you was returned by the post office as undeliverable
- we have sent you invitations for a while, but you have never attended
- you have unsubscribed from our emails
Please call or email the gallery and we can fix this for you. If you have unsubscribed from our emails by mistake, you can resubscribe here: www.hohmann.art/resubscribe